DJI Policy


From May 17, 2025, any complaints regarding your purchased product will not be accepted without these authorized seals and signatures on the invoice. To receive warranty service, an invoice without the seal,DJI Products Serial Numbers on invoice and signature of Drone Fly BD will not be considered valid.

Effective Date: April 10, 2025

Welcome to DroneFlyBD. By accessing and using our website and services, you agree to comply with the following terms and conditions. Please read them carefully.

“Our commitment is to deliver accurate and high-quality products tailored to your needs.”

DJI 1‑Year Limited Warranty — Key Terms & Conditions

1. Scope of Coverage

DJI provides a 1-year warranty on most consumer products, covering defects in materials or workmanship under normal use. The warranty begins on the delivery date. If proof of purchase is not available, the warranty may start 90 days after shipping.

2. What’s Covered

  • Manufacturer defects in materials or workmanship.

  • Faulty components like cameras, sensors, GPS modules, and batteries (if under 200 charge cycles).

  • DJI will cover diagnostics, labor, materials, and return shipping at no cost if the issue qualifies under warranty.

3. What’s Not Covered

The warranty does not cover:

  • Damage caused by crashes, improper use, or pilot error.

  • Water damage unless explicitly stated.

  • Unauthorized modifications or repairs.

  • Use of non‑DJI components or accessories.

  • Environmental damage (e.g., weather, electromagnetic interference).

  • Any repairs or service performed by non-authorized providers.

  • Loss of data or third-party damages.

  • Shipping damage if the return wasn’t arranged through DJI.

4. Proof of Purchase & Regional Limitations

  • A valid proof of purchase is required for warranty service (receipt, invoice, order confirmation).

  • Warranty service is usually only available in the region or country where the product was originally purchased.

5. How to Request Service

  • Start a warranty claim via DJI’s official Support channels or an authorized service center.

  • DJI may first troubleshoot remotely via chat, phone, or email.

  • If needed, they’ll instruct you to send the product for inspection.

  • If a manufacturing defect is confirmed, DJI will repair or replace it free of charge.

  • If the issue isn’t covered, you’ll be notified of repair costs before any work is done.

Summary Table

Aspect Details
Duration 1 year from delivery (or 90 days after shipping if no proof)
Covered Items Manufacturing defects in main units (e.g., camera, sensors, GPS, batteries)
Not Covered Accidental damage, misuse, unauthorized mods, weather damage, third-party parts
Requirements Valid proof of purchase, used according to instructions, no tampering
Service Region Typically limited to country or region of purchase
Cost Free if covered; otherwise quote is provided after inspection

Note: This is DJI’s standard warranty and does not include DJI Care Refresh, which is a separate optional service covering accidental damage, water damage, and flyaway scenarios for a fee.

 যোগাযোগের তথ্য

এই শর্তাবলী সংক্রান্ত যেকোনো প্রশ্ন বা উদ্বেগের জন্য আমাদের সাথে যোগাযোগ করুন:

ইমেইল: [email protected]
ঠিকানা: ঢাকা, বাংলাদেশ