DJI Policy


From May 17, 2025, any complaints regarding your purchased product will not be accepted without these authorized seals and signatures on the invoice. To receive warranty service, an invoice without the seal,DJI Products Serial Numbers on invoice and signature of Drone Fly BD will not be considered valid.

Effective Date:ย April 10, 2025

Welcome to DroneFlyBD. By accessing and using our website and services, you agree to comply with the following terms and conditions. Please read them carefully.

โ€œOur commitment is to deliver accurate and high-quality products tailored to your needs.โ€

DJI 1โ€‘Year Limited Warranty โ€” Key Terms & Conditions

1. Scope of Coverage

DJI provides aย 1-year warrantyย on most consumer products, covering defects in materials or workmanship under normal use. The warranty begins on theย delivery date. If proof of purchase is not available, the warranty may startย 90 days after shipping.

2. Whatโ€™s Covered

  • Manufacturer defects in materials or workmanship.

  • Faulty components like cameras, sensors, GPS modules, and batteries (if under 200 charge cycles).

  • DJI will cover diagnostics, labor, materials, and return shippingย at no costย if the issue qualifies under warranty.

3. Whatโ€™s Not Covered

The warranty doesย notย cover:

  • Damage caused by crashes, improper use, or pilot error.

  • Water damage unless explicitly stated.

  • Unauthorized modifications or repairs.

  • Use of nonโ€‘DJI components or accessories.

  • Environmental damage (e.g., weather, electromagnetic interference).

  • Any repairs or service performed by non-authorized providers.

  • Loss of data or third-party damages.

  • Shipping damage if the return wasnโ€™t arranged through DJI.

4. Proof of Purchase & Regional Limitations

  • Aย valid proof of purchaseย is required for warranty service (receipt, invoice, order confirmation).

  • Warranty service is usually only available in theย region or countryย where the product was originally purchased.

5. How to Request Service

  • Start a warranty claim via DJIโ€™s official Support channels or an authorized service center.

  • DJI may first troubleshoot remotely via chat, phone, or email.

  • If needed, theyโ€™ll instruct you to send the product for inspection.

  • If a manufacturing defect is confirmed, DJI will repair or replace it free of charge.

  • If the issue isnโ€™t covered, youโ€™ll be notified of repair costs before any work is done.


Summary Table

Aspect Details
Duration 1 year from delivery (or 90 days after shipping if no proof)
Covered Items Manufacturing defects in main units (e.g., camera, sensors, GPS, batteries)
Not Covered Accidental damage, misuse, unauthorized mods, weather damage, third-party parts
Requirements Valid proof of purchase, used according to instructions, no tampering
Service Region Typically limited to country or region of purchase
Cost Free if covered; otherwise quote is provided after inspection

Note:ย This is DJIโ€™s standard warranty andย does not include DJI Care Refresh, which is a separate optional service covering accidental damage, water damage, and flyaway scenarios for a fee.

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เฆ‡เฆฎเง‡เฆ‡เฆฒ:ย [email protected]
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