Terms and Conditions of Drone Fly BD

From May 17, 2025, any complaints regarding your purchased product will not be accepted without these authorized seals and signatures on the invoice. To receive warranty service, an invoice without the seal,DJI Products Serial Numbers on invoice and signature of Drone Fly BD will not be considered valid.

Effective Date: April 10, 2025

Welcome to DroneFlyBD. By accessing and using our website and services, you agree to comply with the following terms and conditions. Please read them carefully.

“Our commitment is to deliver accurate and high-quality products tailored to your needs.”

Drone Fly BD – Terms & Conditions (Effective April 10, 2025)

Key provisions include:

• Delivery Policy

  • Service across Bangladesh.

  • Inside Dhaka: delivery within 24 hours.

  • Outside Dhaka: home delivery in 24–72 hours; courier delivery in 24–48 hours depending on location Drone Fly BD.

• Delivery Charges

  • Drones up to ৳10,000: delivery charge of ৳200.

  • Drones between ৳20,000–৳100,000: advance payment of ৳1,020 (includes COD charge) Drone Fly BD.

• Warranty & Servicing

  • No manufacturer’s warranty provided.

  • One-year servicing warranty: servicing is free, but any replacement parts cost is borne by the customer Drone Fly BD.

• Product Inspection & Acceptance

  • All drones are inspected before delivery.

  • Any post-delivery damage due to use is the customer’s responsibility Drone Fly BD.

• Battery Usage Guidelines

  • Always fully charge the battery before use.

  • Use the supplied charger or one matching the specified amperage to avoid battery issues Drone Fly BD.

• Usage Restrictions

  • Avoid flying semi-professional or toy drones near water bodies—intended for entertainment or educational purposes only.

  • Prohibited from being used to harm others or for illegal purposes.

  • Users must respect local laws and regulations; Drone Fly BD is not liable for misuse or legal violations by users Drone Fly BD.

• Regulatory Compliance

  • Users are responsible for obtaining required permissions, especially in restricted zones.

  • Must adhere to Civil Aviation Authority of Bangladesh (CAAB) regulations and other relevant laws Drone Fly BD.

• Limitation of Liability

  • Drone Fly BD disclaims liability for direct, indirect, incidental, or consequential damages arising from use or inability to use their products.

  • Customers assume risks and must follow all safety guidelines and regulations Drone Fly BD.

• Modifications to Terms

  • Drone Fly BD reserves the right to modify these terms at any time; changes take effect immediately upon posting on their website Drone Fly BD.

• Contact Information

  • For questions or concerns: email at [email protected] and address in Dhaka, Bangladesh Drone Fly BD

• Additional Terms and Disclaimers

  1. Spare Parts Availability and Servicing Disclaimer

  While Drone Fly BD is committed to providing reliable after-sales service under our warranty and servicing policies, we do not guarantee the availability of all spare parts—particularly those for Chinese-manufactured drones. In cases where parts are discontinued, unavailable in the local market, or delayed due to supplier constraints, Drone Fly BD shall not be held liable for the inability to perform repairs or replacements. We will make every reasonable effort to source required components, but we cannot accept responsibility for delays or unavailability beyond our control.

  2. Non-Refund Policy

  Drone Fly BD maintains a strict non-refundable policy. In the event of technical issues with a product, our team will provide necessary support and servicing to resolve the matter. Refunds will not be issued under any circumstances related to technical faults once the product has been delivered and accepted by the customer.

  3. Battery Disclaimer for Chinese Drones

  Due to the nature and variability of battery quality in Chinese-manufactured drones, Drone Fly BD does not provide any warranty, guarantee, or liability regarding battery performance, damage, degradation, or failure. Customers are responsible for proper charging, usage, and storage practices as outlined in the user manual. Battery-related issues are considered outside the scope of our warranty coverage.

Contact Information

If you have any questions regarding our Terms & Conditions, products, services, or policies, please feel free to reach out to us:

Drone Fly BD
House No Ka-51,Kuril Chawrasta, Dhaka 1212,
Bangladesh

Email: admin@droneflybd.com
Phone: +880 1846-744938 (10:00 AM – 8:00 PM, Sunday to Saturday)
Website: www.droneflybd.com